Available Positions

Coach

Position type

3 months’ probation then permanent in position

 

Purpose of the Job

To effectively coach employees on a daily basis

 

Minimum Qualifications and Experiences

Matric

Computer skills: MS Word, Excel and In-House Systems

 

Job Responsibilities

  • Updating of Registers.
  • Ensure Daily productivity is met.
  • To reinforce the collections skills provided in the formal role of the collector training sessions.
  • Coaching and Mentoring.
  • To assist in the resolution of any queries/requests from agents in order to ensure that the debtors payment amount is received.
  • To ensure that the Team Leader is kept informed as to any unresolved issues regarding performance, debtor related queries etc.
  • Due to the nature of the business, you will be required to assist in any other area should it be necessary

 

Competencies Required

  • Conflict Management
  • Team Player
  • Integrity / Honesty
  • Customer Service
  • Flexibility
  • Influencing / Negotiating
  • Accountability

 

Working Hours

Monday – Friday (07h30 – 16h30)

2 Saturdays per month (08h00 – 13h00)

 

To Apply

Please send your CV and covering letter to laveshin@dalycall.co.za or contact Daly on 031 538 1639 ASAP

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